Refund policy
PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON shop.claynosaurz.com:
- All sales are final at shop.claynosaurz.com. all pre-order sales are final. no refunds!
- Pre-orders are for items that are in development and subject to shifting in-stock dates. to see the most up to date estimate on product arrival, visit the product page.
- Claynosaurz will not modify, reroute or cancel an order once placed.
- Claynosaurz may cancel/refund orders at any time due to stock limitations, quality problems, inaccurate information from customers, fraud risk analysis, or any other reason.
shop.claynosaurz.com does not guarantee product box / packaging.
Thank you for shopping with Claynosaurz and helping to keep the community alive! We hope that you enjoy your new purchase, and we are grateful for your business.
Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value. We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from shop.claynosaurz.com, you have agreed to the following terms.
Note: All International sales are final.
DEFECTIVE RETURN POLICY
All sales at are final at shop.claynosaurz.com. Most items we sell are collectible and made in limited runs. Slight imperfections are typical with this kind of product and, in fact, often enhance the value. However, if your merchandise purchased on shop.claynosaurz.com has a significant defect right out of the box (e.g., the product is broken or torn, has missing parts or missing accessories, etc.), please reach out to us immediately with photos, your name, your order number and what is damaged. We will evaluate the photos and make a decision. If the damage qualifies for a exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full store credit for a future purchase. ALL OTHER TOY & PRODUCT SALES AT shop.claynosaurz.com ARE FINAL.